Session 8 Mentor Guidance – Ambassador conduct


When deciding how to deliver the training programme, the order in which the units are used is not completely predetermined and may be changed to suit the needs of the group. Session 1 should however be used first and session 8 should be the final session.  This session could potentially be used as two shorter sessions as there are very clearly two distinct aspects.

The first part of this session provides what is likely to be a revision of the Code of Conduct but places it firmly in context with a consideration of situations that Ambassadors could potentially find themselves. As such it is important in preparing Ambassadors before they take on the role within their organisation.

The second part of the session provides Ambassadors with the opportunity to reflect on themselves; specifically, their strengths and what they see as being key aspects of their personality. Hopefully the team of Ambassadors in any organisation will bring a range of skills and different personalities together. By considering themselves as individuals they can be encouraged to consider what they bring together as a team that will enable them to deliver the Unite Ambassador programme successfully within their organisation.

The content of the various annexes associated with this session can be found below. This enables the content to be translated by the translation plugin available in this site.

Code of conduct declaration for Unite Ambassadors

As a Unite Ambassador, I will
treat others with the respect and fairness that I would like them to show me
promote relationships with participants and others that are based on openness, honesty, trust and respect
be inclusive of diversity and promoting equality, including gender, age, ethnic origin, religion and belief, sexuality, or disability
demonstrate proper personal/professional behaviour at all times, promoting positive role models for the participants
do my utmost to ensure that all participants are included and valued, without making assumptions about their backgrounds.
approach my work in a professional manner
be enthusiastic and positive in my role
be punctual for all events and activities I am involved in
inform staff if I am unable to attend prior to the event, giving at least 48 hours’ notice (See Cancellations and Lateness section below)
present myself in a professional manner: wearing suitable clothing for my role, including a T-shirt / lanyard with identification badge if required.
use appropriate language at all times (including during Event/Initiative set-up and take-down)
regard anything discussed in connection to my Unite Ambassadors role as confidential
inform staff of any concerns of difficulties in relation to your role, so that early support and advice as appropriate may be provided.
safeguard my own health and safety, and that of others being careful to not put self / others at risk.
inform staff of any medical issue / additional need if staff need to know about it for my safety or the safety of others
never conduct Unite Ambassadors delivery without the awareness of the Mentor
never initiate, or respond to inappropriate physical contact with young people or other members of staff
never exchange personal details with young people or link with them on social media if I met with the in my role as a Unite Ambassador
report any concerns regarding the welfare of a young person to the mentor in a timely fashion

I confirm I have read, understood and agree to follow the code of conduct for Unite Ambassadors.
I give my consent to my photograph being taken and used by Unite Ambassadors for the Programs recruitment material, internal and external publications, and internet use.
I agree to the completion of the training program
I agree to attend monthly Unite Ambassadors Meetings
I agree to contribute towards the creation and delivery of the Action Plan
Please read this Code of Conduct Declaration and understand the points set out below and agree to comply fully with them.


Annex 1 – Boundary cards

1. Bring to the attention of other young people in my organisation times when they are disrespectful to others.
2. Explain to other young people in my organisation the rules that they must follow in order create a fairer world.
3. Try to live my life according to the values that I believe in and encourage others to do the same.
4. Try to set an example by always treating other people respectfully.
5. Use my social media accounts to promote my work as an ambassador.
6. Provide advice and guidance to young people within my organisation so that they are able to make the best of their lives.
7. Work with adults in my organisation to highlight how the Unite Ambassadors programme can help young people to support others.
8. Have knowledge of where young people in my organisation might get support and advice if they need it.
9. Give young people in my organisation the chance to share their views and opinions confidentially.
10. Always take the initiative and set up activities for young people whenever possible.
11. Listen to other young people but always make it clear that anything said might be shared in order to keep people safe.
12. Always work with your Unite Ambassador mentor or other staff when planning activities.

Annex 2 – The issue of confidentiality

The following statements are suggestions regarding how the issue of confidentiality might be addressed. What do you think about the statements? Is either one preferable to the other?

‘I want to reassure you that when we discuss things I will treat what you say with respect. I must tell you however that I cannot promise full confidentiality as some issues may need passing onto a responsible adult. If this should arise I will tell you and ask your permission to pass on the information. This is for both your and my safety’

‘I want to reassure you that what we discuss during this activity is private. I will not tell anyone anything about what we have discussed unless I have your permission. However, if something is said that needs to be passed on to a responsible adult, I will tell you immediately. This doesn’t happen very often it is just so that we can stay safe.
Do you understand?

Key issues
As an Ambassador you need to be clear about when confidentiality (issues of sexual/physical abuse, risk of physical harm, evidence of illegal activity and child protection issues).
As an Ambassador you need to be clear about the procedure to follow if confidentiality needs to be broken.
If issues of confidentiality arise as a Unite Ambassador, you will be given support by your mentor or another appropriate adult.
Always ask for advice from your mentor if you are in doubt.

Annex 3 – Scenarios

What should you do in each of these situations? Does it make any difference that you are a Unite Ambassador? Consider the boundaries within which you are expected to work.

There is a new student to the school. She has struggled to make friends due to her shyness. Due to her lack of friends she is starting to get bullied and you have seen her crying. She is becoming scared to come to school, her attendance is starting to drop and this is affecting her learning. Is there anything you can do?

You are with a group of students on the playground. One of your friends makes a racist remark and the rest of the group laugh. What should you do?

You are aware that in an assembly that you helped to lead there was a student who was laughing and mucking about. You feel annoyed and embarrassed. You are aware that this student also misbehaves in lessons and their parents have already had to come into school for a meeting with the head teacher. Is there anything you should do?

There is a new student from another country and who has just started at school. They don’t speak the same language as yourself and they are having difficulties communicating with teachers and pupils. It is difficult for them to do homework and read their timetable to find their lessons and as a result they are getting in trouble. Is there anything you could do to help?

You overhear a pupil boasting to others that he has an older brother who buys alcohol for him and he could do the same for them. What should you do?

Annex 4  – Self Reflection Traits

What am I like?

Strong willed
Problem solver
Good listener
Like new ideas
Peace maker
Takes risks
Mixes easily
Likes control
Fun loving
Like to talk
Takes charge